Upon canceling or amending of reservations, the customers have the right to a refund of their deposit, less a 15% administrative expense charge, in the following conditions:
- a) So long as the cancellation arrives to the Reservations Department via e-mail
- b) Refund will be made through PayPal
- c) 100% - 15%: 30 days prior to the check-in date
- d) 75% - 15%, 29 days prior to the check-in date
- e) 50% - 15%, 14 to 2 days prior to the check-in date
- f) 0% . 1 day prior to the check-in date.
- g) Company’s cancellation policies will not apply in the holiday season from December 15 to January 6, or during holiday weekends when there will be no refund whatsoever.
- h) In case of cancellation due to hurricane, other natural casualties or for other reasons outside the control of the Hotel, 100% of the deposited amount will be applied to another reservation date.
- i) Customers with reservations who fail to use the hospitality on the reserved date and who fail to communicated their cancellation at least 24 hours in advance, shall forfeit their deposit (no-show).